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Customer Service
Free shipping and handling for all orders over $99.00 shipped within the continental United States. Orders up to $98.99 will be charged standard shipping rates. All orders will be shipped UPS ground or best way as determined by www.PetProducts360.com unless you indicate otherwise. If we ship by an alternative method, this may incur additional charges.
Free shipping applies to UPS ground or best way shipments only. UPS Next Day and UPS 2nd Day shipping are available for an extra charge. Shipping charges will be calculated at check-out based on destination zip code, size and weight of shipment.
Orders are normally shipped within 2-3 business days. Our normal shipping hours are 8 AM to 4 PM Central Time. Our Shipping Department is closed on Saturdays, Sundays and major holidays.
Backorder Policy
We make every effort to ensure that we always have the products you need, when you need them. However, occasionally, an item may be out of stock. If this is the case, be assured that every reasonable effort will be made to quickly fill your order.
If an item you requested is out of stock, we will automatically backorder it, and notify you via telephone or e-mail. At that time, you may advise us if you would like to have that item shipped to you when it is in stock, or you may request that we cancel your order.
We will immediately ship all items that are in-stock at the time we receive your order and ship any backordered items as soon as they are available. You will not be charged any additional shipping and handling charges on backordered items.
Shipping to Alaska, Hawaii and Puerto Rico
All orders that ship to these locations will incur freight costs regardless of order size and will ship best way available as determined by www.PetProducts360.com.
All orders that ship to Canada will incur freight costs regardless of order size and will ship best way available as determined by www.PetProducts360.com. Canadian shipments may incur additional duties and taxes that are not reflected in our prices. Please check with your local Customs Office for those charges.
Domestic rates do not apply to these shipments. Call for more information.
All foreign shipments must be a minimum of $500.00 and must be phoned in to 1-866-227-0221. Foreign shipments cannot be processed via the internet.
Please contact us prior to return for instructions. If you are not completely satisfied with your merchandise, you may return it within 14 days of receipt in its original condition. You will receive a full refund of the item price subject to the following:
- Original and return shipping charges will be included in the refund only if the return was the result of our error. Otherwise original freight will be deducted from any refund and return freights is customer's responsibility.
- If you took advantage of any Free Shipping promotion when placing your order, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
- If you return an order that was placed using a Free Merchandise offer, the value of the free merchandise associated with the returned item(s) will be deducted from the refund amount unless the free merchandise is included with your return.
- Personalized or custom-made items are regrettably, non-returnable.
Please contact prior to return for instructions.
PetProducts360.com
3550 W. Salt Creek Lane
Suite #110
Arlngton Heights, IL 60005
866-227-0221
Please repack item(s) using the original packing materials. Tape the package securely. For your protection, please return by insured mail or UPS and save the receipt for your records. All Shipments must contact Customer Service at 866-227-0221 for Return Authorization.
Please keep the original box and packing materials for the damaged items. Call our Customer Service Dept. at 866-227-0221 and we will tell you how to handle the damaged shipment. Please have your invoice number (on the front of the invoice) handy when calling.
For returned items, we will gladly credit the credit card used to purchase your items. Please allow 2 billing cycles for a credit to appear on your credit card statement for items(s) returned.
www.PetProducts360.com reserves the right to refuse any order and to correct any pricing errors.
Login to the hyperlink labeled "My Account" which will allow you to review current and past sales orders.
Login to the hyperlink labeled "My Account" which will allow you to review and update your Account Information.
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
For each visitor to our web page, our web server automatically recognizes information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or by writing and informing us that you do not want to receive e-mails to:
PetProducts360.com
3550 West Salt Creek Lane #110
Arlington Heights, Illinois 60005
866-227-0221
info@petproducts360.com